Created a mobile survey, issue reporting platform, and SDKs for business
Challenge
The telecom operator wanted to increase communication with customers through a platform that would allow surveys to be created and sent to them, while at the same time empowering users to report any issues or concerns. They also wanted their employees to be able to reply to reported issues in real-time using a web portal, as well as that all information be securely aggregated to a central place for analysis. The operator also wanted to have an SDK to be incorporated within their existing mobile apps along with sample native applications within the SDK.
Solution
After measures to truly understand the problem being solved, we developed a complete platform that included APIs, web portal, and native SDKs. The simple and intuitive web portal allowed authorized employees to quickly and easily design, create, and send custom survey forms that could be plugged into any app with a native SDK. Information gathered is collected through the SDK, regardless of internet connection, and data is automatically synced with the cloud service via APIs. From here, teams can analyze reports and respond to issues through the push-notifications native to the platform.
Success
After successfully deploying the platform and mobile apps, employees of the company could design, create, and publish surveys specifically targeting their end users. It allowed for feedback on product launches and services, increasing business customer engagement as well as empowered the company to conduct satisfaction surveys for both customers and employees. The platform quickly grew into a popular alternative to an existing network feedback monitoring application.
