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Hamza Qamar

Amassing vast experience of leading multiple Agile and Digital transformations successfully, Hamza’s career has been focused on product development, design and innovation, while contributing his expertise in areas of process design, technology reusability and people-fit in transformation programs spanning across the organization. His core interests are in automation, design led product development, the culture of innovation, change management and operational excellence.

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Recent Posts by Hamza Qamar

Customer-Experience

Leveraging AI and Beyond: 6 Customer Experience Strategies For Hyper-Personalization

Hamza Qamar

If young companies in the digital era have shown us anything, it’s how much easier it is for them to quickly implement and scale the latest, innovative technologies. This gives them a huge advantage over large corporations to leverage personalization strategies that maximize profitability and minimize time to market. Will large-scale organizations, then, ever be able to compete with digitally native companies for the speed of customer experience adaption and enhancement? We answer that by diving into Hyper-Personalization and how large organizations can integrate it into their customer experience strategy.

Mastering CX Part 2: The ‘How’ of Customer Experience Excellence

Hamza Qamar

In the realm of business, customer experience (CX) stands as the cornerstone of success. This article offers a comprehensive guide to achieving unparalleled CX excellence, highlighting the significance of channel, systems, and customer journey transformation. From smart agent routing and AI-powered chatbots to predictive analytics and omni-channel strategies, discover the multifaceted approach to enhancing customer satisfaction and fostering long-term loyalty. As the digital landscape continually evolves, businesses must proactively adapt, ensuring they remain at the forefront of customer-centric innovation. Dive in to unlock the future of business excellence.

Mastering CX Excellence Part 1: The Strategic Significance of Customer Experience For Large Enterprises

Hamza Qamar

When you hear the term “Customer Experience” (CX), do you instinctively relate it to UX design or customer care? Well then you need to hear this too: that’s not the case! In its truest essence, the full breadth of customer experience extends far beyond the responsibilities of UX designers and customer care teams. Crafting an […]

Design Thinking

Reducing Uncertainties With Design Thinking: The 7 Uncertainty Index

Hamza Qamar

More than just a buzzword, design thinking has been central to solving a lot of customer problems, especially for product managers and designers. However, with so many uncertainties in the business environment, like market volatility, changing customer preferences, and regulatory ambiguity, organizations can find it challenging to make strategic decisions. Hence, it is critical to assess the level of uncertainty associated with the problem at hand, especially when deciding whether or not you want to adopt a design thinking approach to solve the problem. And that’s exactly what Director of Product and Design Hamza Qamar unfolds through the 7 Uncertainty Index in his latest article.

neglected-side-of-Agile

Explore the Neglected Side of Agile

Hamza Qamar

For any organization, the effort to implement and adopt an Agile Transformation Strategy across the company relies on three main elements: the processes, technology, and people. And while all three are crucial in their own right, perhaps the one that can contribute majorly towards ensuring that your agile strategy is sustainable, the People working at the organization, is the most neglected by businesses. How does ignoring your People impact your company, and what are the behavioral elements to consider while adopting Agile? This article will address exactly these questions about the softer side of Agile.

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