“The differentiating factor in working with mobileLIVE is definitely the people. They leverage in-person meetings and whiteboarding sessions to ensure that all your requirements and needs are fully understood and catered to. With their years of development experience, they are able to screen and recommend top-tier candidates. Once engaged they take the time to monitor how things are going and address any issues in a prompt manner.“
Jeremie Racine
Sr Manager, Program Design and Delivery @ Bell
Challenge
Bell’s current self-serve platform that included MyBell, Virgin, and PC Mobile lacked the flexibility to offer an optimal customer experience. A detailed assessment of their hybrid apps indicated a suboptimal customer experience and lower NPS.
Solution
It was recommended that Bell migrate the current hybrid platform to a native experience. It was also decided that the development of the new native app be brought in-house, and a partner be retained to assist with architecture, solutioning and development. mobileLIVE was selected to support the solutioning, architecture and development services under a Bell-led project for both Android and iOS platforms.
Success
- Hybrid to Native
- Team Enablement & Augmentation
- Reusable & Flexible Codebase
- Improved Customer Experience
- Significantly Increase NPS
Through the Bell/mobileLIVE partnership, Bell’s project team has already launched two of the four apps with a much more reusable and flexible codebase. This resulted in a much-improved user experience and a significant increase in their NPS.
