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Conversational AI: 6 Steps To Smarter Customer Interactions

Imran Mian

Conversational AI is no longer a futuristic concept — it’s a powerful tool that businesses can leverage today to drive tangible results. The key is to approach this technology with a customer-centric mindset, focusing on delivering value through engaging, intuitive interactions. In this article, AI expert Sabih Ahmed offers a practical roadmap for the implementation of conversational AI. Discover how to identify good use cases, build a compelling business case, and navigate testing and optimization to unlock the full potential of this game-changing technology.

AI Accelerator Series: Accelerating Code Transformation with AI

Usman Naqi

Code transformation comes with challenges like technical debt, outdated frameworks, and documentation gaps. To overcome these, AI proves to be an essential tool, helping businesses modernize faster, more securely, and with greater scalability. Continuing his AI Accelerator series, Usman Naqi, Senior Product Manager, discusses how code transformation can be enhanced with AI, and the business impact of AI-powered transformation.

Shaping the Future of Healthcare with AI and Innovation

Imran Mian

The healthcare industry is on the brink of transformation, driven by the convergence of groundbreaking technologies and a patient-centric approach to care. AI is no longer a futuristic concept but a powerful tool already reshaping how we diagnose, treat, and manage health. In this article, Imran Mian details his conversation with Mike Hamilton, President & CEO of GE HealthCare Canada, who offered key insights on this new healthcare era. Discover how AI is enhancing diagnostics, expanding personalized care, and driving data interoperability.

Mastering Cloud Transformation: Insights from a Cloud Services Leader

Imran Mian

Businesses today are under constant pressure to adapt, innovate, and deliver exceptional customer experiences. But navigating the complexities of cloud transformation is a challenge many face. Learn from a cloud leader who’s overcome the hurdles of transformation successfully. In this article, we unpack the key steps to successful cloud transformation, based on insights from Matt Collins, Chief Commercial Operations Officer at Calix. Discover how a bold vision, collaborative culture, and agile methodologies, along with a relentless focus on customer experience, can propel your business forward.

Embracing Digital Health: The Impact of Technology on Pharmacy Care

Imran Mian

In a world where healthcare is often mired in bureaucracy, digital innovation offers opportunities to make medical services more accessible, inclusive, and patient-centric. This article delves into the transformative power of technology in pharmacy care, from personalized treatment plans to streamlined processes. Meet Aaron Cheng, VP of Digital Health at Shoppers Drug Mart, as he shares insights into integrating digital solutions into traditional pharmacy models. Discover how AI is revolutionizing healthcare delivery, the challenges of digital health adoption, and future prospects for enhanced patient care. In this article, Imran Mian shares the profound insights he learnt from Aaron from their conversation on the Behind the Growth podcast on the future of healthcare and the potential of digital solutions for better outcomes.

AI Accelerator Series: Automating Code Documentation

Usman Naqi

One of the biggest challenges in software development is maintaining comprehensive and current code documentation. With AI, this tedious task is automated, ensuring your documentation is always aligned with the codebase. From generating flowcharts to providing clear business insights, AI-powered tools are revolutionizing how we approach documentation, saving developers time and effort while boosting team collaboration and project outcomes. In this blog, Senior Product Manager discusses the code documentation challenge and reveals the AI-powered solutions that automate the process to maintain accurate and high quality documentation.

AI Ethics and Challenges: Embracing Humanity in the GenAI Era

Imran Mian

As businesses evolve and embracing generative AI increasingly becomes a necessity, it is critical for companies to identify, envision, and embrace the potential of GenAI across the organization. The challenge arises when it comes to balancing ethical considerations with the development and implementation of AI technologies. In this article, dive into the complexities of GenAI and its human-centric challenges with Data & Analytics Leader Andrea De Mauro. Gain insights into ethical data use, talent management, and organizational dynamics crucial for successful integration of AI technologies across the board.

How Digital Innovation is Transforming the Travel Experience

Imran Mian

How is digital innovation reshaping travel experiences in the post-COVID era? From the resurgence in travel to the growth of online travel agencies, discover insights shaping the industry’s future from Ramzi Rahbani, VP of Product & Customer Platforms at FlightHub. In this article, learn about crafting a robust online presence, making the strategic shift towards mobile-first approaches, and employing effective customer engagement strategies to navigate the evolving travel landscape.

AI-based Accelerators Series: Forming Optimal Teams with AI

Usman Naqi

As with most areas of work, AI continues to impact project management in various ways. Continuing our blog series of AI-based Accelerators, in this article we explore how traditional team formation processes are replaced to achieve more precisions and efficiency to optimize team formations for successful project execution.

Ask A Designer Round 7: AI & Design

Laura McCutchan

From experimenting with various AI-driven design tools to the rise of ethical concerns in the wake of artificial intelligence, the evolution of AI has left a profound impact on the design industry. For designers, this evolution has led to a reshaping of our approach to creativity, a paradigm shift that has resulted in exciting opportunities for design professionals, but also a rise in design challenges and concerns. In Round 7 of our Ask A Designer blog series, Director of Design Laura McCutchan once again sits in conversation with our design team to discuss the ground realities of their experience with AI in everyday work.

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