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From Vision to Value: The Impact of Purpose-Driven Leadership

Imran Mian

Can companies achieve both profitability and purpose? Equitable Bank’s Group Head, Mahima Poddar, believes they can. This article delves into her compelling perspective on building a business that prioritizes people over profits without sacrificing success. Mahima shares her strategies for cultivating a culture of ownership, empowering employees to make decisions that benefit both customers and the company in the long run. Explore how this focus on purpose fosters innovation, drives positive change, and creates a more sustainable and fulfilling future for all stakeholders.

AI-driven Knowledge Management: Handling Queries with Higher Efficiency

Usman Naqi

In today’s fast-paced work environment, organizations are flooded with vast amounts of information. Whether it’s operating procedures, internal documents, or various knowledge hubs, finding the right information when needed is often challenging. And while Generative AI (GenAI) is incredibly effective for general queries, it struggles to provide accurate answers to questions rooted in a company’s specific operational knowledge. Without access to internal data and processes, the context to deliver relevant information that addresses an organization’s unique needs remains missing. By leveraging advanced AI techniques, companies can overcome the inefficiencies of traditional search and create a knowledge management system that is faster, more accurate, and highly customized to their operational needs. In this blog, learn how AI addresses these challenges and how organizations can leverage AI-powered knowledge management to retrieve data and tackle internal queries more efficiently and seamlessly.

Engineering Excellence: 4 Steps to Modernize Enterprise Architecture

Mudassar Malik

Enterprise architecture (EA) is often seen as slow and cumbersome, but it can be a powerful engine for innovation and agility when modernized for the digital age. In this episode of Behind the Growth, Hasan Jafri, VP Engineering, Digital Business Solutions at TELUS, covers how to rethink EA, build a culture of engineering excellence, and leverage AI and data-driven decision making to achieve greater agility and speed. Learn practical steps to define customer journeys, embrace EA as code, automate governance, and optimize cloud costs, all while fostering collaboration between EA and engineering teams.

Conversational AI: 6 Steps To Smarter Customer Interactions

Imran Mian

Conversational AI is no longer a futuristic concept — it’s a powerful tool that businesses can leverage today to drive tangible results. The key is to approach this technology with a customer-centric mindset, focusing on delivering value through engaging, intuitive interactions. In this article, AI expert Sabih Ahmed offers a practical roadmap for the implementation of conversational AI. Discover how to identify good use cases, build a compelling business case, and navigate testing and optimization to unlock the full potential of this game-changing technology.

AI Accelerator Series: Accelerating Code Transformation with AI

Usman Naqi

Code transformation comes with challenges like technical debt, outdated frameworks, and documentation gaps. To overcome these, AI proves to be an essential tool, helping businesses modernize faster, more securely, and with greater scalability. Continuing his AI Accelerator series, Usman Naqi, Senior Product Manager, discusses how code transformation can be enhanced with AI, and the business impact of AI-powered transformation.

Shaping the Future of Healthcare with AI and Innovation

Imran Mian

The healthcare industry is on the brink of transformation, driven by the convergence of groundbreaking technologies and a patient-centric approach to care. AI is no longer a futuristic concept but a powerful tool already reshaping how we diagnose, treat, and manage health. In this article, Imran Mian details his conversation with Mike Hamilton, President & CEO of GE HealthCare Canada, who offered key insights on this new healthcare era. Discover how AI is enhancing diagnostics, expanding personalized care, and driving data interoperability.

Mastering Cloud Transformation: Insights from a Cloud Services Leader

Imran Mian

Businesses today are under constant pressure to adapt, innovate, and deliver exceptional customer experiences. But navigating the complexities of cloud transformation is a challenge many face. Learn from a cloud leader who’s overcome the hurdles of transformation successfully. In this article, we unpack the key steps to successful cloud transformation, based on insights from Matt Collins, Chief Commercial Operations Officer at Calix. Discover how a bold vision, collaborative culture, and agile methodologies, along with a relentless focus on customer experience, can propel your business forward.

Embracing Digital Health: The Impact of Technology on Pharmacy Care

Imran Mian

In a world where healthcare is often mired in bureaucracy, digital innovation offers opportunities to make medical services more accessible, inclusive, and patient-centric. This article delves into the transformative power of technology in pharmacy care, from personalized treatment plans to streamlined processes. Meet Aaron Cheng, VP of Digital Health at Shoppers Drug Mart, as he shares insights into integrating digital solutions into traditional pharmacy models. Discover how AI is revolutionizing healthcare delivery, the challenges of digital health adoption, and future prospects for enhanced patient care. In this article, Imran Mian shares the profound insights he learnt from Aaron from their conversation on the Behind the Growth podcast on the future of healthcare and the potential of digital solutions for better outcomes.

AI Accelerator Series: Automating Code Documentation

Usman Naqi

One of the biggest challenges in software development is maintaining comprehensive and current code documentation. With AI, this tedious task is automated, ensuring your documentation is always aligned with the codebase. From generating flowcharts to providing clear business insights, AI-powered tools are revolutionizing how we approach documentation, saving developers time and effort while boosting team collaboration and project outcomes. In this blog, Senior Product Manager discusses the code documentation challenge and reveals the AI-powered solutions that automate the process to maintain accurate and high quality documentation.

AI Ethics and Challenges: Embracing Humanity in the GenAI Era

Imran Mian

As businesses evolve and embracing generative AI increasingly becomes a necessity, it is critical for companies to identify, envision, and embrace the potential of GenAI across the organization. The challenge arises when it comes to balancing ethical considerations with the development and implementation of AI technologies. In this article, dive into the complexities of GenAI and its human-centric challenges with Data & Analytics Leader Andrea De Mauro. Gain insights into ethical data use, talent management, and organizational dynamics crucial for successful integration of AI technologies across the board.

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