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customer experience

Future Proofing Your Customer’s Digital Experiences for Growth

Sachin Mahajan

It’s 1975, a customer walks into a Nordstrom store in Anchorage, Alaska to return a set of tires. The clerk, saw the price on the side of the tires, reached into the cash register, and handed the man $145. It did not matter that Nordstrom had never sold tires. Nordstrom was and continues to be […]

5G

5G Future: A New Generation of Possibilities With 5G Technology

Mudassar Malik

I still remember how each generation of mobile network provided something different, something new, and caused us (myself included) to wonder what was around the corner. 1G or the first generation of mobile networks were analog technology; characterized by vast energy consumption. Sure, we could make voice calls, but the quality was terrible, security was non-existent, […]

Design Thinking

Design Thinking: Turning Minimum Viable to Most Valuable Product

Uzair Sukhera

What do Uber, Airbnb, Instagram, and even the iPhone have in common? Aside from being groundbreaking, disruptive, and wildly successful services and products, they all share a respective point of origin – they all began as an MVP. MVP or Minimum Viable Product is a concept publicized in Eric Ries’ Lean Startup that emphasizes learning in new […]

Robotic Process automation

Robotic Process Automation: Bots Team Up With Humans

Mudassar Malik

Chances are, you’ve already heard of the Future Workforce or the Intelligent Digital Workforce, which essentially is a newer way of referring to Robotic Process Automation (RPA). For the sake of clarity, let’s quickly define it and move on to why you need to adopt this disruptive approach.

TDD, DDD, and BDD

The Value at the Intersection of TDD, DDD, and BDD.

Darshan Satya

Software development is saturated with frameworks, methodologies, and processes; most of which come with the promise of better development. Just ask any developer, and they will likely only be too happy to share their favourites or suggest which method you should use. Are you looking to implement a large project successfully? They could suggest a […]

Scrum Methodology

Scrum Methodology: Why Focus Needs to Shift from Output to Outcome

Farhan Hussaini

One evening I was having drinks with some colleagues after work and, as should come as no surprise, the topic made its way to Scrum – more specifically, what was the best advice we’d ever heard on the subject. “If your team looks good, you look good,” said Oscar looking around the circle for approval. […]

Smart Personalization

21 Smart Personalization Tools to Improve Customer Experience

Mudassar Malik

Time and time again, the strategy that is delivering great customer experience, driving business, and seeing some of the most significant returns is smart personalization, and in the digital world, smart personalization. Gartner predicts that e-commerce businesses that personalize their customer experience successfully could see profits rise by up to 15% by 2020. Apart from the […]

Artificial Intelligence

15 Business Opportunities Enabled by Artificial Intelligence

Mahmood Qasmi

I had the pleasure of being invited by Genesys to be a part of the Toronto Tech Summit’s panel discussion on “How AI is Shaping Society,” late last week. I thoroughly enjoyed the conversation along with my awesome fellow panelists (from IBM, Element.AI, Inegrate.AI and RBC) and the crowd was extremely engaged

scrum myths busted

5 Myths about Scrum Methodology, and the Scrum Master, Busted

Girish Khullar

Words can be funny; more specifically, how the same word can have incredibly different meanings for different people. Take the word scrum for example. For 95% of the population, that word either elicits thoughts of people in jerseys all huddled together about to restart a game, or holds no meaning at all. However, when you […]

customer experience - cx

10 reasons why your CX (Customer Experience)needed AI starting yesterday

Jahan Ali

The challenge with the customer experience is that it is ever-evolving, and all too often we are seeing the seemingly infinite demands of the customers met with the finite limitations of people. So how can brands meet these demands? When you take into account Gartner’s statement that “By 2020, customers will manage 85% of their […]

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