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Related Posts about : customer-onboarding

Discovery and Solutioning Workshop for User-Centric Training Documentation

Sami Rehman

In product development, how easy your product is to use plays is just as important as the product itself. Despite that, most companies won’t focus on the training and support documentation as much as they should, often relying on traditional waterfall approaches that result in avoidable costs, particularly time lags. In this eGuide, you’ll find an agile way to create user-centric training documentation right alongside product development instead of at the end. Through a 3 to 3.5-hour workshop, you can align all stakeholders for the initial and critical stages of Discovery and Solutioning, which will lay the foundation for the quality of your documentation.

Digital Onboarding

User-centric Training Documentation For Effective Digital Onboarding

Sami Rehman

In product development, ignoring the digital customer onboarding process makes it just as easy for customers to ignore your product and walk away. And while most companies will claim they spend time to create training documentation and support for the digital customer onboarding process, they often go at it with a waterfall approach that, in addition to losing time by causing delays, costs them a lot more. So, as a digital onboarding solution, we’ve revealed our 5-step approach to creating user-centric documentation that is accessible, easy to understand, and developed in an agile manner to best serve the customers’ needs.

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