Related Posts about : experience

A Digital Transformation Brand Developed & Integrated in Canada

What makes an idea powerful? Simple. Ideas are powerful because they are living things, which have an ability to not only evolve and change but change the lives of those around it. mobileLIVE started as an idea, one that continues to evolve each and every day, but remains true to its vision of being a […]

Is AR and VR bringing about Digital Transformation in Real Estate

Mahmood Qasmi

It has been more than four weeks since the “FOR SALE” sign has been up on a house I drive by on my way to work. The house is in a well-known suburb within the western region of the Greater Toronto Area (GTA) where properties have been sold rather quickly in the past. It is […]

Creating the Optimal Customer Experience via Digital Transformation

Mudassar Malik

Pursuit of optimal customer experience is driving digital transformation initiatives across all industries because technology is allowing customers to be in direct control of their interactions with us. From the ease of multi-channel digital connectivity to immediacy in service, customers expect frictionless and hyper-personalized customer experiences that embody simplicity, Do-it-Yourself, and social. Likes of Amazon, Apple, Google, […]

How Can We Ensure Success in Personalized Experiences

Mudassar Malik

His name is David…not Tom, not John, and definitely not Donald! He is in his early forties, a technophile, practical in nature, and employed as a Senior Manager. He enjoys buying new gadgets, but being a homebody doesn’t eat out, nor travel for vacations. Yet, his shopping app kept sending him options on where to […]

Future Proofing Your Customer’s Digital Experiences for Growth

Sachin Mahajan

It’s 1975, a customer walks into a Nordstrom store in Anchorage, Alaska to return a set of tires. The clerk, saw the price on the side of the tires, reached into the cash register, and handed the man $145. It did not matter that Nordstrom had never sold tires. Nordstrom was and continues to be […]

Design Thinking Opportunities: Turning Challenges into Opportunities

Mahmood Qasmi

Have you ever had one of those unforgettable travel experiences that you just couldn’t help but talk about upon your return? Glad I’m not the only one; however, today I would like to share a particular experience with you, one that may not be what you’d expect. I say that because my excitement wasn’t caused […]

Multi-Channel or Omni-Channel Experiences: Which is Right For You?

Mudassar Malik

In the relatively short time that human beings have been on this planet, we have seen a lot of things fall to the wayward and into extinction. In some cases, it was animals like the Dodo bird, the Caspian tiger, or the Baiji dolphin; in others, it was our creations that became outdated like dial-up internet, 8-track cassettes, or what’s even more relevant today, the Single-Channel experience.

Voice Assisted Commerce: The Gateway Drug for CX Designers & OEMs

Sachin Mahajan

If millions of years of human evolution have taught us anything, it is that people have always preferred the use of voice to interact. However, for decades it was agreed that the technology “wasn’t quite there yet” to be used with machines. In the interim, nose-to-the-phone model of personal computing became the defacto standard, and […]

small toy models of people looking at ux sketch

17 Trends for UX Designers to Create Unforgettable User Journeys

Daniel Yinanc

Have you ever driven down a road that was incredibly uneven or bumpy? Did you ever get frustrated trying to install a piece of software on your computer? Have you ever eaten at a restaurant and had lousy food and even worse service? If you said yes, then you have been a victim of poor […]

10 reasons why your CX (Customer Experience)needed AI starting yesterday

Jahan Ali

The challenge with the customer experience is that it is ever-evolving, and all too often we are seeing the seemingly infinite demands of the customers met with the finite limitations of people. So how can brands meet these demands? When you take into account Gartner’s statement that “By 2020, customers will manage 85% of their […]

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